Best Practice Guidelines during Covid 19
The safeguarding of customers must be the number one priority for all involved in MTNI operations. Customers should be seen as potentially vulnerable and appropriate measures adopted. The following best practice guidelines are recommended for use by instructors and students when conducting training in-line with Government social distancing guidelines.
1. ADDITIONAL TIME
Extra time should be made available for each training session, allowing the instructor to take additional precautions for the safety of customers.
2. BOOKING TRAINING
Customers should be informed they are not to attend training sites to book training. Telephone bookings should remain in place with office staff working from home or working within a safe office environment (such as 2 metres away from other office workers, not desk sharing, and not sharing stationary or other office equipment).
3. CUSTOMER REQUIREMENTS
An effective approach to reduce the chances of infection is for customers to bring their own equipment. Customers should be strongly advised to:
Bring their own helmet, appropriate clothing, and gloves wherever possible.
Bring their own refreshments (drink and food).
Bring their own radio earpiece (standard 3.5mm earphone will be suitable and are readily available on most internet based selling sites). Alternatively, the Moto Training NI sell these at a nominal cost
Bring a face cover to cover the mouth and nose (such as a neck tube or thin scarf for example). This can be worn under the helmet when riding.
4. TRAINING RATIOS
Moto Training NI only offer one to one training – we feel this is the best value for money for students, and the safest option in these difficult times.
5. INSTRUCTOR REQUIREMENTS
Clothing that covers the arms and legs such as long sleeve top and riding trousers must be worn.
Regularly wash hands with soap and water for at least 20 seconds. Where hand washing facilities are not available (such as on-road training) then hand sanitiser should be used.
Instructors should avoid touching their face with their hands.
Instructors should not shake the hand of customers, but instead exchange pleasantries verbally.
The instructor should read any documentation to the customer where practicable and ask them to confirm they are content with the information provided.
Instructors are not to share iPads, phones or other touch screen devices with customers. The fitting of wipeable covers for electronic devices should be considered.
Dressing of customers with equipment or completing end of training paperwork and debriefs should be conducted outside where possible. If not practical, then a room of a suitable size must be used to allow for social distancing.
Instructors should work alone where possible.
6. MEET AND GREET OF CUSTOMERS
On initial greeting of customers, the instructor should ascertain if they are feeling well, if they (or anyone they have been in contact with) have had Covid 19 symptoms. If they have, then the lesson must be cancelled immediately.
When customers attend for training, they should be provided the following information:
Where toilets are located and the entry and exit protocols. This will include washing their hands and only using the toilet areas one at a time.
When communicating with others try not to face the person speaking, but instead stand off to the side. If seated, sit to the side or behind the person.
Training will be conducted outside wherever possible. There is no entry to office areas at any time. The training room (or largest area) should be used to discuss, receive training, and be used for comfort breaks if it is not possible to complete the training outside.
Social distancing of 2 metres will be in place at all times. Instructors may break this 2 metre social distancing rule if it involves the safety of the customer (such as when learning to ride the machine in Element C). If the social distancing rule is broken the instructor should wear a face cover (covering mouth and nose) or a helmet.
Where it is possible to communicate via radio for practical training onsite this should be adopted.
Customers should not leave personal equipment in public areas, and wherever possible this should be left in private cars or other designated safe areas.
When fitting riding equipment such as radio earpieces the instructor will provide guidance and will only touch the customer (wearing protective gloves) or equipment where absolutely necessary.
Customers should be encouraged to bring their own refreshments. Where customers do not, or are unable to bring refreshments then the following should be considered:
Bottled water/drinks/snacks be made available. Hydration is an important element of maintaining concentration.
Pens may be provided for customers to allow them to complete documentation and sign any required paperwork. The customer will then keep the pen for the duration of the training and take it away at the end of the day, however, it would be preferential if customers provided their own pens
7.3 MTNI Buildings and Equipment
All office, training rooms, and workshop areas should be regularly cleaned (especially surfaces).
Cleaning of toilet areas should be enhanced, particularly door handles, locks, and the toilet flush.
Customers will be encouraged to eat in their cars if at all possible
Motorcycles should be cleaned using suitable cleaning products after each use. Key areas to be cleaned are seating, tank area, and handlebars.
7.4 MTNI Provided Equipment
The customer should be strongly encouraged to bring their own PPE for training.
MTNI can recommend various local places to purchase helmets and gloves etc, often with a discount for MTNI students.
Until the pandemic is over, MTNI will not be providing loan PPE.
8. DISPOSAL OF PPE
PPE such as disposable gloves and antiviral wipes must be disposed of to general waste.
PPE must be disposed of and double bagged daily. At the end of the day the bag must be clearly marked by taping on a note showing the date it can be collected or destroyed. Collection or destruction must be at least 72 hours after the items were disposed of.
9. COMMUNICATION WITH INSTRUCTORS
Instructors should check their diaries daily to ensure training has been confirmed and the style and type of training discussed with the customer. This will allow instructors to prepare the necessary protective equipment for the number of customers and type of training to be conducted. Instructors should not be required to attend the office on a routine basis unless they are requested to as part of their training duties.
10. TRAINING DELIVERY
Instructors must wear suitable clothing that fully covers their arms and legs. This includes classroom and outside training sessions.
The instructor is to wash their hands at the beginning of training and after each element or session of the day. Regular handwashing is a key defence against the spread of the COVID virus.
The customer is to wash their hands at the beginning of training and after each element or session of the day. Regular handwashing is a key defence against the spread of the COVID virus.
Where no hand washing facilities are available, hand sanitiser should be used.
10.1 Classroom Training
MTNI will endeavour to carry out classroom training via video or web chat.
When this is not possible, classroom training should be conducted outside.
The instructor should maintain social distancing rules wherever possible.
10.2 Practical Onsite Training
The instructor should maintain social distancing rules unless closer proximity to the customer is required for safety reasons (help with machine control for example). If the social distancing rule is broken the instructor should wear a face cover (covering mouth and nose) or a helmet.
The instructor should try to stand off to the side of the customer when explaining training requirements and to avoid speaking directly to them in close proximity.
Radio communications should be used to control the session where practicable. This will allow the instructor to communicate from a suitable distance, whilst maintaining control of the training session.
11 SUSPECTED CASE OF COVID-19
If a member of staff or a customer becomes unwell and believes they may have the symptoms of COVID-19, they must follow the guidance issued by the NHS.
You can check symptoms and find out what to do next by using the following NHS website –